Shipping and Return Policy

Shipping and Return Policy

At Liviu, we are committed to providing a seamless shopping experience, including reliable shipping and easy returns. This Shipping and Return Policy outlines the terms and conditions for the delivery and return of your purchases. By placing an order with us, you agree to the following policies.

Shipping Policy

Order Processing: Orders are typically processed within 1-2 business days (Monday to Friday, excluding public holidays) after payment has been successfully received. Once your order has been processed, you will receive a confirmation email with tracking details.

Shipping Methods and Times: We offer various shipping options to meet your needs. Delivery times depend on your location and the shipping method chosen at checkout:

  • Standard Shipping: Estimated delivery within 3-5 business days.
  • Express Shipping: Estimated delivery within 1-2 business days.

Please note that delivery times are estimates and may vary due to unforeseen circumstances such as carrier delays or customs clearance for international orders.

Shipping Costs: Shipping costs are calculated based on your location, the weight of your order, and the shipping method selected. These costs will be displayed at checkout before you complete your purchase. For orders exceeding a specified amount, free shipping may be available as part of promotional offers.

International Shipping: We ship to select international destinations. Please be aware that international orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These additional charges are the responsibility of the customer and are not included in our pricing.

Delivery Issues: If your order is delayed, lost, or arrives damaged, please contact our customer support team as soon as possible. We will work with the carrier to resolve the issue and ensure you receive your purchase or a suitable replacement.

Return Policy

Eligibility for Returns: If you are not completely satisfied with your purchase, you may return the product within 30 days of delivery, provided it meets the following conditions:

  • The item must be unused and in its original packaging.
  • All original accessories, manuals, and tags must be included.
  • Proof of purchase (order confirmation or receipt) must be provided.

Non-Returnable Items: Certain items are not eligible for return, including but not limited to:

  • Products that have been used or damaged by the customer.
  • Items marked as final sale or clearance.
  • Custom or personalized products.

Return Process: To initiate a return, please follow these steps:

  1. Contact our customer support team at info@liviuhome.com to request a return authorization. Include your order number and reason for the return.
  2. Once your request is approved, we will provide you with return instructions and the return address.
  3. Pack the item securely in its original packaging and ship it back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the product is defective or incorrect.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:

Liviu Customer Support

Email: info@liviuhome.com